Terms & Conditions

Responsibilities of Acorn Occupational Health Ltd

1) To provide a competent Account Manager/ Occupational Health Nurse (“OHN”)/ Occupational Health Advisor (“OHA”)/ Occupational Health Screening Nurse (“OSN”)/ Medical Technician (“MT”)/ Occupational Health Physician (“OHP”)/ accredited Physiotherapist/ BACP accredited counsellors to deliver the services offered by Acorn Occupational Health Ltd “Acorn”.

2) To provide a designated OHN/OHA/OSN/MT to the client in the interest of continuity.

3) To provide where operationally possible, replacement personnel in the event of sickness absence or holidays

4) To provide prior notice of the holidays to be taken by the designated OHN/OHA/OSN/MT.

5) To provide where operationally possible, prior notice of the replacement personnel in the event of sickness absence or holidays where possible.

6) To provide fully maintained and calibrated medical screening equipment necessary to perform the services to which it is contracted.

7) All medical consumables, disposables and stationery necessary to perform the contracted services will be provided by Acorn. Laboratory fees and cholesterol sticks will be charged as extras (if applicable).

8) To provide appropriate Health Surveillance reports to the clients which include recommendations and advice with regard to legislation such as Control of Substances Hazardous to Health (COSHH), 2002, The Control of Vibration at Work Regulations, The Control of Noise at Work Regulations and Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR), 1995. Specifically, for Health Surveillance a Health Record will be provided which includes a statement of fitness.

9) To provide anonymous management statistics where appropriate and requested.

10) To arrange management referrals by an OHN/OHA/OSN/OHP as appropriate. These will be conducted at an agreed clinic location, during a site visit or telephone consultation by an OHN/OHA/OSN/OHP at the client company’s discretion, as appropriate.

11) To arrange management referrals with other healthcare professionals such as OHPs, physiotherapists and counsellors where appropriate and when requested/actioned by the client.

12) If the mutually agreed attendance date becomes unattainable to arrange a convenient alternative.

13) To provide the employee (Data Subject) with a copy of their medical records within 30 days of receiving a written request to access their data in compliance with the General Data Protection Regulations (GDPR), (Article 15).

14) Acorn will record all telephone calls and consultations unless requested not to do so.

Responsibilities of the Client

1) To provide a private quiet, convenient and suitable location for the Acorn nurse/technician at each site with hand washing/toilet facilities.

2) To provide internet access to the Acorn nurse/technician in order to allow access to the ‘cloud’, thus ensuring security of sensitive data.

3) To ensure that your employees who are under taking health surveillance have completed the relevant health surveillance questionnaires prior to their appointment and be provided with the Acorn Privacy Notice.

4) To provide a locked filing cabinet in a locked room for the storage of paper medical records that are to be kept on your site, in the appropriate confidential manner acceptable under the General Data Protection Regulations (GDPR). This means that the occupational health professional alone will hold the keys to the filing cabinet. Alternative arrangements can be made to store paper medical records at Acorn with an associated cost.

5) The client company must respect the right of Acorn personnel to honour the employee’s right of confidentiality, especially in relation to any matters where right of disclosure has not been granted and in matters of a non-occupational nature.

6) The client reserves the right of ownership for all medical reports, records and results upon the expiry or termination of this agreement. In this situation an official handover of the medical notes to an alternative medical professional would need to be arranged.

7) To provide suitable stationary which ensures that the medical records may be stored to an acceptable standard which meets the requirements of data protection covered under the General Data Protection Regulations (GDPR, Article 5, 6, 9).

8) To provide sufficient administration time for the nurse/technician to keep the medical records at an acceptable standard under the General Data Protection Regulations (GDPR, Article 5, 6, 9).

9) To provide additional administration time to sort medical records of leavers, ready for destruction by an agreed method and at the appropriate agreed length of time in accordance with (GDPR, Article 5, (e)).

10) To provide the employees (Data Subjects) with a copy of Acorns Privacy Notice which provides the employee with information on who the controller is, what data is being collected and processed, for what purpose and a justification as well as our data retention policy in accordance with General Data Protection Regulations (GDPR, Article, 6).

11) The client company is required to provide Acorn personnel with a 15-minute break in both the morning and afternoon and a 30 minute lunch break during a normal 8 hour working day.

12) To read the occupational health surveillance or management referral report and to act accordingly to any advice, instruction or recommendations.

13) To book with Acorn any further reviews and referrals as recommended within the occupational health surveillance or management referral reports.

14) The Control of Substances Hazardous to Health (COSHH), 2002 (Regulation 11.9), the Controlling Noise at Work, 2005 (Regulations 9.4) and the Hand-Arm Vibration, 2005 (Regulation 9.5) stipulate that an employer should carry out the following health surveillance.

‘Where, as a result of health surveillance, an employee is found to have an identifiable disease or adverse health effect which is considered by a relevant doctor or other occupational health professional to be the result of exposure to a substance hazardous to health the employer of that employee shall:

  1. Ensure that a suitably qualified person informs the employee accordingly and provides the employee with information and advice regarding further health surveillance.

  2. Review the risk assessment

  3. Review any measure taken to comply with regulations, taking into account any advice given by a relevant doctor, occupational health professional or by the Executive

  4. Consider assigning the employee to alternative work where there is no risk of further exposure to that substance, taking into account any advice given by a relevant doctor or occupational health professional, and

  5. Provide for a review of the health of any other employee who has been similarly exposed, including a medical examination where such an examination is recommended by a relevant doctor, occupational health professional or by the Executive.

The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR, 1995 (Regulations 5) requires employers to report cases of certain diseases which are linked with specific work activities.

15) To reimburse any administration and travel cost to Acorn for copying and providing your employee (Data Subject) with a copy of their medical records. The employee (Data Subject) has the right (GDPR, Article 15) to access their personal data, easily and at reasonable intervals, free of charge and not later than 30 days after receipt of the written request.

16) To inform the employee (Data Subject) that Acorn record any telephone consultations.

Responsibilities of the Client – Specific to the Mobile Unit

1) To provide a quiet, flat area with a hard surface at each site on which to park Acorn’s mobile screening unit. The area needs to be at least the equivalent size of four car parking spaces to accommodate the mobile unit which is 28ft long. There must be an accessible electrical connection and a normal 3-pin, 240V electrical supply is required. We have ample extension cable on board the unit.

2) To inform all employees who enter Acorn’s mobile unit to switch off all mobile telephones which can otherwise interfere with the hearing tests.

3) To inform all employees entering and leaving the unit, or waiting for their test be as quiet as possible to avoid any interference with the hearing tests.

4) To inform all employees to remove overalls and work boots before entering the mobile unit or to wear overshoes.

Joint Responsibilities

1) All intellectual property and other proprietary rights in Confidential Information are reserved by the Disclosing Party and no rights or obligations other than those expressly recited herein are granted or to be implied from these terms and conditions. In particular, no licence is hereby granted directly or indirectly to the Receiving Party under any invention, discovery, patent, copyright or other intellectual property or proprietary right now or in the future held, made, obtained or licensable by either Party. Nothing in these terms and conditions or their operation shall preclude, impair or restrict either Party from continuing to engage in its business otherwise than in breach of these terms and conditions.

Note: Under General Data Protection Regulations (GDPR), it is an offence to unlawfully access employee’s medical records.

2) General Data Protection Regulations (GDPR, Article 5 (e)) stipulates that the employee’s (Data Subject) information should not be kept for longer than necessary. An employer usually retains medical records for the duration of employment plus 6 years following termination of employment or 75 years of age. Specific law requires other occupational health records to be kept for longer. Health Surveillance records must be retained securely and confidentially according to the appropriate regulations. This can be up to 50 years from the last entry in the notes.

3) Both parties will agree to implement a system for administration, controlling of documents/medical records and a method of destruction of these documents when appropriate in accordance with General Data Protection Regulations (GDPR).

4) It is best practice at the beginning of a contract or at intervals where significant change has occurred, to conduct a Site Health Needs Assessment and to implement any recommendations.

5) To arrange contract review meetings at an agreed frequency.

General Financial Conditions

1) Acorn will issue invoices for completed work packages for payment within 30 days of invoice date. The preferred method of payment would be by Banks Automated Clearing System (BACS).

2) Purchase Orders must be issued to cover all work carried out by Acorn for the client company.

3) In the event of a cancellation of work by the client company a charge will not be made by Acorn if this is done one week or more prior to the day when the work is due to be carried out. This cancellation must be done in writing and proof of receipt must be acquired from a member of Acorn by the client company. In the same way if work is cancelled less than one week prior to the day when the work is due to be carried out a 50% charge will be made. If the work is cancelled less than two working days prior to the day when the work is due to be carried out the client company will be charged in full.

4) In the event that work is carried out after 8pm by Acorn for a client company a premium rate of £350+vat will be charged in addition to the daily rate. Similarly, if work is required to start before 5am for a client company a premium rate of £350+vat will be charged in addition to the daily rate.

5) In the event that work is carried out by Acorn for a client company and the work exceeds the normal 8 hour working day Acorn are obliged to charge the client company for the extra time worked.

6) If home visits are required by a nurse during a normal working day with the client company the client company will be liable for a charge to cover the cost of the associated travel expense incurred by Acorn personnel.

 7) If a client company chooses not to store paper medical notes on their premises, Acorn will charge a fee for storage, scanning and when appropriate the destruction of paper medical records in accordance with the agreed medical record retention policy and General Data Protection Regulations (GDPR).

8) If medical notes are required to be copied and forwarded to solicitors or your employees (Data Subject), the client company will be charged £50 per person plus any incurred travel costs for time and mileage.

9) All quotations are provided, and all orders are accepted on the terms outlined in this contract, which shall prevail over any other terms and conditions of the client and any other representations made by any party prior to the contract.

10) Any additional administration time provided by Acorn to assist you with complying with General Data Protection Regulations (GDPR) will be charged at an agreed rate.

11) No modifications of these terms and conditions shall be effective unless made by an express written agreement between Acorn and the client.

Termination

Without prejudice to any other rights or remedies which the parties may have, either party may terminate this Agreement without liability to the other 3 months after giving notice to the other if:

the other party commits a material breach of any of the terms of this Agreement and (if such a breach is remediable) fails to remedy the breach within 30 days of that party being notified in writing of the breach; or

an order is made or a resolution is passed for the winding up of the other party, or circumstances arise which entitle a court of competent jurisdiction to make a winding-up order of the other party; or

an order is made for the appointment of an administrator to manage the affairs, business and property of the other party, or documents are filed with a court of competent jurisdiction for the appointment of an administrator of the other party, or notice of intention to appoint an administrator is given by the other party or its directors; or

a receiver is appointed of any of the other party’s assets or undertaking, or circumstances arise which entitle a court of competent jurisdiction or a creditor to appoint a receiver or manager of the other party, or if any other person takes possession of or sells the other party’s assets; or

the other party makes an arrangement or composition with its creditors, or makes an application to a court of competent jurisdiction for the protection of its creditors in any way; or

the other party ceases, or threatens to cease, top trade; or

the other party takes or suffers any similar or analogous action in any jurisdiction in consequence of debt.