Employee Assistance Programmes

Acorn’s Employee Assistance Programme (EAP) is available 24 hours a day, 365 days a year, online and on the telephone. Designed to answer your questions immediately or to refer you to the most appropriate advisor, counsellor or source of information. The service includes legal, financial, consumer and personal advice and it is all completely confidential.

There are 4 levels of EAP:

Option One – Entry Level EAP:

  • EAP online service
  • Telephone general information/signposting
  • Triage telephone counselling
  • Management consultation support line
  • Specialist telephone services – legal advice
  • Specialist telephone services – financial advice
  • Specialist telephone services – debt counselling
  • Regular statistical reporting – management information depending on group size*

Option Two – Mid Level EAP (4)

  • EAP online service
  • Telephone general information/signposting
  • Telephone counselling
  • Management consultation support line
  • Telephone support for dispute resolution
  • Specialist telephone services – legal advice
  • Specialist telephone services – financial advice
  • Specialist telephone services – debt counselling
  • Triage telephone counselling
  • Formal telephone counselling (4 sessions)
  • Face to face counselling (4 sessions)
  • Online cognitive behavioural therapy (CBT) including 5 telephone support sessions
  • Trauma support and advice line
  • Regular statistical reporting – management information depending on group size*

Option Three – Mid Level EAP (6)

  • EAP online service
  • Telephone general information/signposting
  • Telephone counselling
  • Management consultation support line
  • Telephone support for dispute resolution
  • Specialist telephone services – legal advice
  • Specialist telephone services – financial advice
  • Specialist telephone services – debt counselling
  • Triage telephone counselling
  • Formal telephone counselling (6 sessions)
  • Face to face counselling (6 sessions)
  • Online cognitive behavioural therapy (CBT) including 5 telephone support sessions
  • Trauma support and advice line
  • Regular statistical reporting – management information depending on group size*

Option Four – Premium Level EAP (8)

  • EAP online service
  • Telephone general information/signposting
  • Telephone counselling
  • Management consultation support line
  • Telephone support for dispute resolution
  • Specialist telephone services – legal advice
  • Specialist telephone services – financial advice
  • Specialist telephone services – debt counselling
  • Triage telephone counselling
  • Formal telephone counselling (8 sessions)
  • Face to face counselling (8 sessions)
  • Face to face CBT (8 sessions)
  • Online cognitive behavioural therapy (CBT) including 5 telephone support sessions
  • Formal telephone CBT (8 sessions)
  • Trauma support and advice line
  • Regular statistical reporting – management information depending on group size*

Note: the above prices vary depending on the employee population therefore on application please specify the number of applicable employees.

Note: *100 staff plus.

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